Contact us
We typically reply within one business day
Customer support
Email [email protected] with your order ID and WhatsApp number. Include the show name and seat labels if your question is about a specific booking.
Before you write
- Check Help center for booking and ticket FAQs
- Review our refund policy for cancellation questions
- Sign in to My tickets to view or download tickets instantly
Event day
At the venue, have your ticket QR ready in the VK Tickets app or your downloaded image. Arrive early — doors open 60 minutes before showtime unless stated otherwise on your ticket.